After testing AI platforms for years, I’ve seen real progress in customer...

https://raymondsinterestingchat.quantlynix.com/posts/zendesk-ai-reply-suggestions-does-it-actually-resolve-tickets

After testing AI platforms for years, I’ve seen real progress in customer service automation. By 2026, some tools can assist agents on 70% of tickets within a week of setup—cutting resolution times and agent burnout