AI voice agents are changing phone support by improving how quickly they...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are changing phone support by improving how quickly they respond, known as end-to-end latency, and by allowing customers to speak over the system using barge-in. These features help calls feel more natural and efficient