AI voice agents are improving phone support by cutting end-to-end latency,...
https://smart-wiki.win/index.php/Containment_Rate_Feels_Like_a_Vanity_Metric_-_What_Should_I_Track_Instead%3F
AI voice agents are improving phone support by cutting end-to-end latency, which means faster responses and smoother conversations. Features like barge-in let customers speak anytime without waiting for the agent to finish, making calls more natural