Customer experience shapes how users feel about a digital platform, directly...

https://atomic-wiki.win/index.php/What_Does_%E2%80%9CRespect_the_User%E2%80%99s_Time%E2%80%9D_Mean_in_UX%3F

Customer experience shapes how users feel about a digital platform, directly influencing whether they stick around. Simplifying onboarding by cutting unnecessary steps helps new users get started faster and with less frustration