Getting a bad review removed isn't magic, but it is possible if the feedback...

https://www.bookmarkingtraffic.win/getting-a-negative-review-removed-isn-t-as-impossible-as-it-seems-google-has

Getting a bad review removed isn't magic, but it is possible if the feedback breaks Google’s content policies. While there is no guarantee of success, you can improve your odds by building a solid case