I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://technivorz.com/what-are-rest-and-a2a-protocols-in-ai-agent-integrations/

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets