Mobile voice agents replace IVR menus and chatbot dead ends with natural...

https://bizzmarkblog.com/ai-voice-agent-for-billing-questions-what-should-it-do-first/

Mobile voice agents replace IVR menus and chatbot dead ends with natural conversation, handle routine requests, and pass context to staff when needed. Gartner projected conversational AI could cut contact center labor costs by $80 billion in 2026.