Start with a calm, private check-in and listen without rushing to fix things....

https://bravo-wiki.win/index.php/What_Does_Intensive_Outpatient_Treatment_Mean_Day_to_Day%3F

Start with a calm, private check-in and listen without rushing to fix things. You could say, “I care about you, and I’m here if you want to talk.” Offer one practical step, like helping find an appointment or sitting together while they make a call