Voice AI can get answers wrong when it misunderstands requests or pulls...

https://smoothdecorator.com/what-does-gartner-say-about-ai-pressure-in-customer-service-in-2026/

Voice AI can get answers wrong when it misunderstands requests or pulls incomplete data. Catching mistakes early means fewer customer headaches. One practical tip: use readback for order IDs so customers confirm what the system heard before moving on