Voice AI can mishear or misinterpret, leading to wrong answers that frustrate...

https://www.bookmark-tango.win/voice-ai-can-mix-up-answers-when-it-misunderstands-input-or-pulls-data-too

Voice AI can mishear or misinterpret, leading to wrong answers that frustrate customers. A practical way to catch errors early is using “readbacks” — having the system repeat order IDs for confirmation before proceeding