Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://domgodwinson38.gumroad.com/p/how-do-you-calculate-unsupported-claim-rate-in-a-voice-agent

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation