Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://deansinspiringperspective.hexaforgey.com/posts/how-do-i-build-confirmation-sentences-from-api-responses

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation